At Connecpark™, our primary mission is to deliver prompt and effective assistance to our customers. Our team is highly skilled and well trained, and proficient in both English and French.

This service is provided through a team of remote agents available 24 hours per day, 7 days a week to answer calls. Operators can also initiate responses from Indigo’s in-house services based on location guidance or call for external help (emergency services, electricity, gas company, lift technician, etc.). They serve as the first point of contact and can log a request to our Customer Service if the customer inquiry necessitates a call back.

Remote agents offer the advantage of providing full round the clock service coverage without the costs associated to a dedicated onsite resource.